Banned & Restricted Business Categories

Toucan shall not provide payment aggregation or related services to any merchant engaged, directly or indirectly, in the following activities. The list below is indicative, and Toucan may, at its sole discretion, restrict or prohibit additional categories or merchants.

  1. Adult goods and services, including pornography, sexually explicit or suggestive content (including literature, imagery, and other media), escort or prostitution services.
  2. Access to or membership of pornographic or illegal websites, including sex chat services or child pornography.
  3. Illegal or offensive content, including content promoting terrorism, extremism, violence, or hatred.
  4. Cyber lockers, torrent platforms, file-sharing services, or Usenet providers facilitating unauthorized distribution of content.
  5. Online unlicensed pharmacies, sale of prescription medication without authorization, or distribution of psychotropic substances.
  6. Sale of illegal drugs, narcotics, drug paraphernalia, or hallucinogenic substances (including synthetic drugs, herbal drugs, salvia, and similar substances).
  7. Drug test circumvention products, including cleansing agents, urine test additives, or similar items.
  8. Unsubstantiated or misleading “miracle cures,” remedies, or health products marketed as quick health fixes.
  9. Alcohol, tobacco, smoking mixtures, e-cigarettes, or related products, where prohibited or restricted or advertisers for such stores.
  10. Financial pyramid schemes, Ponzi schemes, or MLM structures involving collection of participation or membership fees.
  11. Bulk marketing tools, including email lists, software, or services enabling unsolicited communications (spam).
  12. Work-from-home or income-generation schemes designed to mislead or defraud.
  13. Counterfeit goods or goods infringing intellectual property rights (including trademark and copyright infringement).
  14. Devices used to alter or disable artificial restrictions of computers (e.g., modification chips or similar tools).
  15. Malware, spyware, or harmful software providers.
  16. Sale of human organs or body parts.
  17. Cable descramblers, black boxes, or devices intended to obtain cable or satellite signals without authorization.
  18. Products labelled as “tester”, “not for retail sale”, or “not intended for resale”.
  19. Endangered species which includes plants, animals or other organisms (including product derivatives) in danger of extinction.
  20. Products that have been altered to change performance, safety specifications, or intended use.
  21. Fake government IDs or documents, including passports, diplomas, and official certifications.
  22. Hacking and cracking materials which includes manuals, how-to guides, information, or equipment enabling illegal access to software, servers, website, or other protected property.
  23. Sale or distribution of copyrighted media, software, or other materials without proper agreements with the copyright holders or resellers license.
  24. Unlicensed payment aggregation, money transfer, currency or e-currency exchange, conversion, withdrawal, or similar financial services where licensing is required.
  25. Offensive goods or content that defames, slanders any person or groups of people based on race, ethnicity, national origin, religion, sex, or other factors, promotes hatred, discrimination, or incite violence.
  26. Crime-related goods, including items associated with criminal activity or crime scenes.
  27. Unlicensed gambling, betting, lotteries, sweepstakes, or games of chance
  28. Pyrotechnic devices, explosives, combustibles, corrosives, hazardous chemicals, toxic, flammable, or radioactive materials.
  29. Regulated goods requiring government authorization, including surveillance equipment, lock-picking devices, government uniforms, airbags, badges, batteries containing mercury; Freon or similar substances/refrigerants; chemical/industrial solvents; license plates, pesticides; postage meters; recalled items; slot machines; surveillance equipment; goods regulated by government or other agency specifications or similar items.
  30. Securities, government bonds, or financial instruments offered without regulatory authorization.
  31. Penny auction models or bidding systems with non-transparent pricing structures.
  32. Peer-to-peer lending platforms or financial intermediation services without required regulatory approval.
  33. Traffic control or signal interference devices, including radar detectors, jammers, or license plate covers, traffic signal changers and related products.
  34. Weapons, including firearms, ammunition, knives, brass knuckles, gun parts, or similar armaments.
  35. Wholesale currency trading, discounted currency exchange, or similar activities.
  36. Live animals or sale of animal parts, including hides, skins, teeth, nails and similar derivatives of animals.
  37. Drop-shipping merchandise
  38. Any products or services which is not compliant with applicable laws and regulations, whether local or international.
  39. Businesses or website that are operating in legally ambiguous or unregulated areas where permissibility is unclear (e.g. Web- based telephony, Website supplying medicines or controlled substances, website that promise online match-making).
  40. Intangible goods or services, (eg. Software download/Health/Beauty Products)
  41. Mailing lists or database providers used for telemarketing or unsolicited communications.
  42. Virtual currencies, cryptocurrencies, NFTs, or digital assets, where prohibited or unregulated.
  43. Money laundering services or activities facilitating financial crime.
  44. Bidding or Auction Houses
  45. Activities prohibited by the Telecom Regulatory Authority of India.
  46. Entities operating as Chit Funds or Nidhi companies, (except government or public sector unit (PSU) entities)
  47. Merchants whose agreements have been terminated by Acquiring Banks or Card Networks
  48. Merchants blacklisted by Card Networks or regulatory authorities.
  49. Money transfer or wire transfer.
  50. Financial institutions facilitating Manual or Automated cash disbursements.
  51. Quasi-cash transactions, including money orders, traveler’s cheques, debt repayment, loan payment. lease or mortgage payments outside permitted channels.
  52. Account funding, stored value card purchase, prepaid load (non-financial institution)
  53. Remote stored value load services or similar financial instruments.
  54. Funding mechanisms such as MoneySend or equivalent services.
  55. Key-entry Telecom Merchants offering remote telephony services using centralized access numbers.
  56. Antique shops, pawn shops, stamp and coin stores dealing in high-risk or unverifiable assets.
  57. Timeshare sales, rentals, or lease arrangements
  58. Debt collection agencies or B2B collection services.
  59. Personal counselling services such as debt counselling, marriage counselling, or similar services.
  60. Massage parlours
  61. Detective or surveillance agencies
  62. Fireworks
  63. Loose Diamonds
  64. Guaranteed Employment Services
  65. Surgical Products on B2C model
  66. Truck stop or high-risk transaction aggregation environments.
  67. Video game arcades, amusement game supplies
  68. Political organizations or entities involved in political funding or activities.
  69. Gambling involving Horse Racing, Dog Racing, or Non-Sports Intrastate Internet Gambling
  70. Digital goods, including games and applications
  71. Any activity or business that, in the sole discretion of Toucan, its Partner Banks, or Card Networks, poses regulatory, financial, or reputational risk or is otherwise unsuitable for payment processing.